These general terms and conditions apply to the provision of accommodation services.

By making a booking, the customer (later “Customer”) agrees to abide by these general terms and conditions.

Once the Customer has made a booking, the Service Provider (later “Service Provider”) will confirm the details of the booking by submitting a written booking confirmation.

The Customer purchasing the Services may be an individual (consumer customer) or a company (trader).

If the Finnish and English versions of these terms and conditions differ or contradict each other, the Finnish text of the agreement shall prevail.

The terms used have the following meanings:

Service provider

The owner or entity that owns the property and offers the property for rent.

Customer

An individual or company that enters into an accommodation transaction agreement with a service provider within the meaning of these terms.

Accommodation

Real estate, other building, dwelling, apartment or room used in whole or in part for residential, leisure or other similar purposes.

Accommodation event

A pre-arranged period during which the customer and / or guest will be staying at the accommodation for the agreed rent.

Guest

Person(s) under the responsibility of the Customer to spend time at the accommodation during the accommodation event.

The amount of the rent to be paid for the Accommodation event will be stated at the time of booking.

When making an e-commerce reservation, the Customer must pay the full rental amount.

For e-mail and telephone bookings [Example, if the invoice is sent via Moder: An electronic invoice and a payment link will be sent to the customer. The invoice must be paid by the due date with the reference number.] Any booking fee will be deducted from the final total rental price.

If the reservation or part thereof has not been paid by the due date, this will be assessed as a cancellation of the reservation by the Customer in accordance with clause 7. In addition, the Service Provider is entitled to interest on arrears in accordance with the interest act.

Payment service provider

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the provider of the payment intermediation service and the payment service provider. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the supplier of the product first: Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, https://www.paytrail.com/

Booking changes can only be made 30 days before arrival and must ALWAYS be made directly via customer service on +358 400 469 797. Otherwise, we will deal with the matter in terms of cancellation, see the text below.

Cancellations must be made 30 days prior to arrival. The booking fee is 30% of the total booking value, non-refundable. Later than 30 days before arrival or no-show will incur a 100% charge.

The Service Provider may cancel the Service based on reasons caused by force majeure.

The property’s keys or access code, as well as check-in and check-out times, will be requested at the time of booking. The Customer may not hand over the key or access code of the Accommodation or sublease the Accommodation to third parties.

Maximum occupancy is stated at the time of booking.

The Customer must take care of the Property carefully. The Customer is responsible for ensuring that all persons staying in the Accommodation, ie the Guests, comply with this Agreement and the terms and conditions of use of the Accommodation.

The Client and Guests are obliged to comply with the law, general good manners and all the rules of the Accommodation during their stay.

Smoking is prohibited indoors. Pets are not allowed in the accommodation.

The Service Provider has the right to suspend the Accommodation for serious reasons due to the Customer or Guest. Service Provider can terminate the accommodation if the Customer or Guest commits a disturbance or materially violates these terms and conditions, the rules of the Accommodation Destination or the Service Provider has other significant grounds to suspect that persons or property are in danger.

The Customer must be notified immediately of the termination of the accommodation transaction. In these cases, the Service Provider is not liable for any unused time of the Accommodation.

If the Customer interrupts the Accommodation period and leaves the Accommodation before the end of the rental period, no refund will be paid for the unused time and the Customer is not entitled to a refund. In addition, if the Customer arrives at the Accommodation late or does not arrive at all, no compensation will be paid for the unused time and the Customer is not entitled to a refund.

The Customer and Guests must leave the Accommodation no later than the agreed time. It is the Customer’s responsibility to take care of their own supplies and to keep the Accommodation in tidy condition.

The Guest must ensure that the doors are locked upon departure from the property and that a coffee machine and iron etc. properly switched off.

The Customer must return the keys to the place indicated by the Service Provider. If the Customer does not return the keys and can be considered to have lost them due to negligence, the Service Provider has the right to charge the Customer for the costs of changing the locks.

Customer responsibility

The Customer shall be liable for any damage, caused intentionally or through negligence, to the Accommodation Property . The Customer shall immediately notify the Service Provider of any damage to the Accommodation property.

The Customer shall complain to the Service Provider as soon as possible about the detection of an error or deficiency in the Accommodation. The Service Provider has the primary right to correct an error or defect in the Accommodation within a reasonable time after it has been claimed before a price reduction.

Responsibility of the Service Provider

The Service Provider shall not be liable for any damage caused to the property owned by the Customer or the Guest and stored in the Accommodation, for example as a result of burglary, unless such damage is due to the Service Provider’s intent or gross negligence.

Force majeure

Neither the Service Provider nor the Customer shall be liable for non-performance of its own contractual obligations insofar as this is due to force majeure. Force majeure is an event which prevents or makes it unreasonably difficult to meet obligations within the time allowed. These include war, insurrection, pandemic, epidemic, natural disaster, general disruption of energy supply or traffic, disruption of public communications, industrial action, fire, substantial restriction by an authority or other equally significant, unusual, unforeseeable and independent cause.

Nor shall the Service Provider be liable for any error or delay on the part of the subcontractor used as a result of force majeure. We will report a force majeure as soon as we become aware of it.

When booking, the Customer must provide the personal information required. We process personal data in order to carry out an Accommodation transaction, such as to enable customers to be contacted and billed. We process data carefully and securely in accordance with these terms and conditions, the Privacy Statement
and applicable data protection laws.

The agreement is governed by Finnish law, excluding conflict-of-law rules.

The parties shall endeavor to resolve any disputes through mutual consultations. If no agreement is reached in the negotiations,
the disputes will be settled in the Päijät-Häme District Court, unless otherwise provided by mandatory regulation.

Special consumer rights

If the dispute cannot be resolved through negotiations between the parties, the consumer customer has the right to refer the matter to the Consumer Disputes Board, https://www.kuluttajariita.fi/fi/. Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advisor
https://www.kkv.fi/kuluttajaneuvonta/.

If the dispute concerns a service purchased online, you can also lodge a complaint through the EU Online Dispute Resolution Forum (ODR).